Hardware products carried and sold by Vapours Canada (with the exclusion of all tanks, atomizers, replacement pods, clearomizers and tips) are subject to a 90-day manufacturer warranty policy. If a device faces a malfunction within these 90-days and is deemed upon inspection to be within the warranty policy, Vapours Canada will provide a replacement. Terms in which we cannot warranty a device and provide a replacement are set out by the manufacturer. This includes but is not limited to user damage. Examples of user damage include drop damage, damaged charging ports, liquid damage, etc.
In some scenarios, a device may be taken for a 24-hour period for testing to ensure the issue falls within the warranty policy. If a device is taken for testing, Vapours Canada will provide a "loaner device" to be used while tests are being conducted. If the device is found to be within the warranty policy, Vapours Canada will provide a replacement on grounds that the "loaner device" is returned.
All tanks, clearomizers, cartomizers, atomizers and replacement pods are not subject to the Vapours Canada Warranty Policy. As e-liquid is considered a food grade product, we are not able to warranty or replace a tank once e-liquid has been used inside the tank in question. Tanks, clearomizers, cartomizers, atomizers and replacement pods that are unopened and unused will be handled on a case by case basis.
All cannabis vaporizers and accessories are not subject to the Vapours Canada Warranty Policy. All cannabis related products are FINAL SALE. Cannabis vaporizers and accessories that are unopened and unused will be handled on a case by case basis.
Hardware products purchased online are subject to all terms of the Vapours Canada Warranty Policy. When experiencing issues or malfunctions with a device purchased through the Vapours Canada online store, you are required to email a photo and/or video along with a description of the problem and your order number. These inquires can be emailed to firstname.lastname@example.org. If the device is deemed to be within the warranty policy, Vapours Canada will ship out a replacement at no charge. A return label will be provided allowing the device in question to be returned.